Rail Gourmet UK Ltd came to Dura-ID when they needed an on-demand solution to suit a new clients identification needs. Ian Maxwell, Unit Support Manager, spoke to Ollie Everitt who continues to support the account. We provided rugged industrial tags and a thermal transfer printer to suit their in-house labelling needs.
The benefits of working with Dura-ID that Ian has seen are:
· The service provided by Dura was unlike anything we’ve experienced.
· The speed of the solution provided has increased productivity and made our processes much easier.
· The solution is reliable and so are the team who support it.
“The team at Dura-ID have supported us throughout this transition and it’s made our process much easier, they were on the end of the phone to answer queries and give updates whenever we needed it so we’d definitely recommend using them for labels, printers and support”.
“Every time I had to make quick contact with Dura-ID they have had a very quick reply to any problems that have occurred”.