Goodbye Longcombe and IML, Hello DURA-ID More Info

Rail Gourmet UK Ltd came to Dura-ID when they needed an on-demand solution to suit a new clients identification needs. Ian Maxwell, Unit Support Manager, spoke to Ollie Everitt who continues to support the account. We provided plain self-ties and a thermal transfer printer to suit their in-house labelling needs.

The benefits of working with Dura-ID that Ian has seen are:

·        The service provided by Dura was unlike anything we’ve experienced.

·        The speed of the solution provided has increased productivity and made our processes much easier.

·        The solution is reliable and so are the team who support it.

“The team at Dura-ID have supported us throughout this transition and it’s made our process much easier, they were on the end of the phone to answer queries and give updates whenever we needed it so we’d definitely recommend using them for labels, printers and support”.

“Every time I had to make quick contact with Dura-ID they have had a very quick reply to any problems that have occurred”.

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Thank you for sending the up-to-date HLS Pro+ DVD Picture Library. Tom was really helpful and installed the new library successfully. I was really anxious about losing the additions I had made to the database plus our own layouts complete with our logo – I needn’t have worried; Tom made sure everything was saved. He was also very patient while I had a bit of a moan and took note of my comments for consideration when developing future versions of HLS. THANK YOU – It is so great to find a technical person who is also good socially!

Ruth Goudy – Kiln Farm Nursery